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Creativity? Asset Management? I thought we were
talking about managing the Association?
Yes, we are
talking about the Association—except that at Morbitzer Communities, we
see it as Asset Management. Viewing the Association as the Asset
ensures that the value of each unit owner’s investment is constantly
protected—and that all decisions (whether fiscal or judicial) are made
with a view to enhancing the Asset.
And, today,
effective Asset Management takes on a whole new “look”. Today’s tough
economy, with double-digit unemployment, deflated property values, and
the disappearance of mortgage sources forces managers to draw upon
experience, in order to keep the Asset afloat.
Why can Morbitzer Communities handle this
Asset (this Association) any differently than any other management
company currently in the marketplace?
Because your
Asset (the Association) is handled exclusively by the principal at
Morbitzer Communities: Tina Morbitzer. I am not passing your
Association off to an employee of mine … I am not sending you a
different manager every so often. (Yes, I do have back-up staff: that
back-office of people who handle customer service requests, payables,
receivables …) But, on every point—whether you want to discuss
collection issues … rule enforcement … drafting a difficult letter to an
offending owner … understanding the Association’s financial health … or
landscapers … or statutory language … or the preparation of the Agenda
for the next meeting: you are dealing with me.
What
about Unit Owner Delinquencies?
There’s a
non-stop approach to this very difficult issue at Morbitzer. We have
found some different approaches to collection; we know that effective
collection must use a variety of techniques—applying each of those
techniques as they best suit the situation. Our staff is proactive in
their approach: we know that, in order to be effective on this issue,
we must be prompt to start the collection effort … consistent in
application of procedures … reactive to changes in the account …
watchful as we monitor the various events.
Why is the principal so available to the unit
owners?
I designed this company that way.
Prior to June
2003, my husband and I owned a major Property Management Company based
in Maitland (Orlando), Florida. In 2003, we sold our company to a
division of the Cendant Corporation: Coldwell Banker Commercial.
At our request, we retained a very few accounts, and moved to Daytona
Beach—with the precise intention of managing a small, selected group of
assets.
What background are you buying, when you bring Morbitzer to your Association?
You bring the depth of experience of two professionals:
Tom and Tina Morbitzer. We ran our property management company
successfully, enabling us to sell it to the largest real estate
brokerage in the world. You bring top-level problem-solving to
your Association. We find solutions—and offer proven suggestions
(so that the Board of Directors can make decisions, without having to do
research and investigation.) We are skilled managers, who provide
solutions for your consideration—and then, we implement those decisions.
We don’t pass your decisions off to others: we deal with the
matters, making sure that nothing is lost in the translation.
What services will Morbitzer Communities
provide?
Administrative:
·
Board Meetings
·
Minutes
· Agendas
·
Adherence to Statutory Matters
·
Financial Reports
·
Receivables and Payables
·
Litigation Management
·
Correspondence
·
Insurance Bids
·
Insurance Claims
·
Supervision of On-site personnel, if applicable
·
Preliminary Budget Preparation
·
Statutory Mailings
·
Interface with auditor, engineer, and other professionals on your behalf
Maintenance:
·
Staff Supervision
·
Facility Inspections
·
Oversight of Contractors
·
Recommend Contractors
·
Insure Contract Compliance
·
Maintain Certificates of Insurance and Licenses on all contractors
·
Require that contractors comply with building regulations
Unit
Owners:
·
Contact point for all unit owners, as necessary
·
Handle compliance issues
·
Attempt to resolve unit owner disputes
·
Explain and enforce Association documents
·
Bill and collect assessments
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